Contact Us
You must be 21 or older to gamble in New York. Gambling involves risk and you can lose money. If gambling is a problem, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369).
This page explains how to reach the NY Online Casinos editorial team, what we can help with, and where to go for problems we can't solve. We are an independent comparison site, not a casino, so we can't access or change any player account.
How to reach the editorial team
Look for the contact form or editorial email address in the site footer or on this page's contact section. We don't publish a phone line or live chat, and we won't ask for passwords, card numbers or ID documents by any channel. If someone claiming to be us asks for those, don't reply.
To help us respond, include the page address you're writing about, the operator's name, and a short description of the issue. Please leave out account numbers and personal financial details.
What we can help with
- Corrections: an offer, term or fact on a review that looks out of date or wrong.
- Feedback: suggestions on how we compare sites or what you'd like covered.
- Methodology questions: how we reach our ratings. Our About Us page explains who we are and how we work.
- Business inquiries: operators or partners who want to ask about coverage. Contact does not buy a ranking, and commission never decides position.
- Accessibility or privacy requests about this site.
What we can't help with
We don't run any of the casinos we review, so we can't resolve deposits, withdrawals, bonus disputes or account closures. For those, contact the operator's own support team first, using the help section of its site. Keep screenshots, dates and transaction references, and read the operator's terms, since bonus rules and withdrawal limits differ between sites.
We don't give legal, tax or financial advice. For questions about how winnings are treated for taxes, consult a qualified professional.
Common questions we receive
Is online casino gaming legal in New York?
New York regulates online sports betting, but it has not authorized online casino gaming. Availability and legal status of any site can change, so check each operator's terms and your own eligibility before you sign up, and don't assume a site is licensed in New York. Our review pages flag eligibility where we can verify it as of the fact-check date, Sep 30, 2026.
Can you recommend a bonus?
We compare offers, but we can't recommend how much to deposit. Every bonus carries wagering requirements, time limits and eligibility rules, which you should read in full on the operator's site. Our Terms and Conditions cover the use of this site.
Do you handle complaints about a casino?
No, but we take reports seriously. If you've had a serious problem with an operator we list, tell us the details. We may review the listing, though we can't promise a change or intervene in your dispute.
Support if gambling stops being fun
Set deposit limits, take breaks, and never gamble money you need for bills or to recover losses. Help is free and confidential:
- National helpline: 1-800-GAMBLER
- New York HOPEline: 1-877-8-HOPENY (1-877-846-7369)
Our Responsible Gambling page lists tools such as deposit limits and self-exclusion.
Next step
Send us a note if you've spotted an error or have an idea. If your issue is with a casino account, start with that operator's support. Either way, only play if you're 21 or older and eligible where you are.